How to order / Delivery process
How long does an average delivery take?
Here you will find information about our delivery times. It might have happened in the past that a package was not delivered on time. During peak season, holidays (e.g. Christmas, New Year) and due to unforeseen situations that are beyond the carrier’s control, delivery times can be affected and deviate slightly from the average times.
What payment methods do we accept?
Here you can view all accepted payment methods.
What are the shipping costs for my order?
Spot your shipping costs easily here.
How to use the Oldskull Promo Codes?
You can smoothly redeem your Promo Code in your shopping cart before starting the checkout process or simply enter it in the checkout area.
How to get Oldskull Promo Codes?
Why haven't I received a confirmation message?
You may not have received it for any of a few reasons:
- There may be a delay with your email service provider in placing the message in your inbox
- It may have been routed to your bulk, junk, or SPAM folder
- There may have been a typo in the email address you entered
If you have chosen advance payment as your payment option and did not receive any email from us, please find our bank details below:
Account holder: Oldskull Europe GmbH
Bank: Stadt- und Kreissparkasse Moosburg a.d.Isar
IBAN: DE07 7435 1740 0043 1195 06
Swift (BIC): BYLADEM1MSB
Reference: “First name + family name” + order number
How to subscribe to the OS Newsletter?
Please enter your email address in the Newsletter Signup box, which can be found on our cover page or directly here. Here you will get information about our latest products, contests and upcoming promotion or sales activities.
Returns & Exchange
How to return or exchange your order?
If you are not completely satisfied with your order, you can return your items with sufficient postage to the following address:
Wernberger Straße 2
Please ensure you enclose the completed return note with your parcel, so we can realize the best service for you. Once returned you will be entitled to receive the refund to your original payment method.
Good news: If you would like to exchange your new favourite items, please place a new order in our shop. Please send us an email with your order number to avoid paying the shipping costs twice.
If you paid your order via PayPal, you may be able to refund the cost of your return. Please inform yourself under this link directly on the PayPal page.
What size should I order?
We would never recommend which size to purchase, since every person has an individual body shape and personal preferences regarding fit and feel. Generally our clothing is regular fit and available in the sizes S, M, L, XL and XXL. Our clothes are ready for action, comfortable, and as unique as the people who wear it. Check our size chart to help with your decision.
What to do, if my size is not available anymore?
In the event, that your size is not available anymore, please contact us directly via email firstname.lastname@example.org. We will try to find a suitable solution to your request. Soon there will be an “in-stock” reminder available on our site. Please enter your email address in the appropriate box underneath every item. We will send you a message with a confirmation link to your email address. In order to complete the process, please click the confirmation link. After that you will be informed once your product is in-stock again.
Where can I find your size chart?
To avoid any kind of disappointment, we strongly advise you to check and compare our size data with your favorite T-Shirt or Sweater. This will make your order a success and you will get your new favourite piece from OS hassle-free. Every human body is unique, so please check our size chart to help with your decision.
How to create an OS account?
If you would like to create an OS account simply follow the instructions after hitting the “my account” button. After entering your personal data you may log in as a registered customer with your password for each new order.
How can I amend my personal data?
To amend your personal data such as password, email address or other details log into your account and follow the instructions.
How to delete my account?
In case you want your account to be permanently deleted, please feel free to contact us via email email@example.com.
I have problems with the payment
If you have any problems with your payment either contact your PSP or write us an e-mail to firstname.lastname@example.org, so that we can exclude eventual technical errors.